Dragon Age Inquisition crashing on startup

  • Bishi
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9 years 1 month ago - 9 years 1 month ago #1 by Bishi Dragon Age Inquisition crashing on startup was created by Bishi
Hey guys,

I havent touched DA:I in months but I did have Reshade working with it previously. For some reason now if I run the game i get a black screen with the loading icon flashing in the bottom right corner for a few seconds with the reshade information appearing as normal then just before I assume the intro movie would start playing it dumps me back to desktop. This happens with 0.12, 0.13, 0.14, 0.15. There is no error in crashdumps.

All overlays are disabled

Here is my dxgi.log
07/03/2015 16:39:00,751 [3416] | INFO  | Initializing Crosire's ReShade version '0.15.0.717' built on '2015-02-27 19:48:41' loaded from "D:\Games\Dragon Age Inquisition\dxgi.dll" to "D:\Games\Dragon Age Inquisition\DragonAgeInquisition.exe" ...
07/03/2015 16:39:00,768 [3416] | INFO  | Registering hooks for "C:\Windows\system32\d3d8.dll" ...
07/03/2015 16:39:00,768 [3416] | INFO  | > Delayed.
07/03/2015 16:39:00,768 [3416] | INFO  | Registering hooks for "C:\Windows\system32\d3d9.dll" ...
07/03/2015 16:39:00,768 [3416] | INFO  | > Delayed.
07/03/2015 16:39:00,768 [3416] | INFO  | Registering hooks for "C:\Windows\system32\d3d10.dll" ...
07/03/2015 16:39:00,768 [3416] | INFO  | > Delayed.
07/03/2015 16:39:00,768 [3416] | INFO  | Registering hooks for "C:\Windows\system32\d3d10_1.dll" ...
07/03/2015 16:39:00,768 [3416] | INFO  | > Delayed.
07/03/2015 16:39:00,768 [3416] | INFO  | Registering hooks for "C:\Windows\system32\d3d11.dll" ...
07/03/2015 16:39:00,768 [3416] | INFO  | > Libraries loaded.
07/03/2015 16:39:00,769 [3416] | INFO  | > Found 2 match(es). Installing ...
07/03/2015 16:39:00,785 [3416] | INFO  | > Installed 2 hook(s).
07/03/2015 16:39:00,785 [3416] | INFO  | Registering hooks for "C:\Windows\system32\dxgi.dll" ...
07/03/2015 16:39:00,785 [3416] | INFO  | > Delayed.
07/03/2015 16:39:00,785 [3416] | INFO  | Registering hooks for "C:\Windows\system32\opengl32.dll" ...
07/03/2015 16:39:00,785 [3416] | INFO  | > Delayed.
07/03/2015 16:39:00,785 [3416] | INFO  | Registering hooks for "C:\Windows\system32\user32.dll" ...
07/03/2015 16:39:00,785 [3416] | INFO  | > Libraries loaded.
07/03/2015 16:39:00,792 [3416] | INFO  | > Found 4 match(es). Installing ...
07/03/2015 16:39:00,825 [3416] | INFO  | > Installed 4 hook(s).
07/03/2015 16:39:00,825 [3416] | INFO  | Registering hooks for "C:\Windows\system32\ws2_32.dll" ...
07/03/2015 16:39:00,825 [3416] | INFO  | > Libraries loaded.
07/03/2015 16:39:00,826 [3416] | INFO  | > Found 8 match(es). Installing ...
07/03/2015 16:39:00,891 [3416] | INFO  | > Installed 8 hook(s).
07/03/2015 16:39:00,891 [3416] | INFO  | Initialized.
07/03/2015 16:39:00,892 [3416] | INFO  | Installing delayed hooks for "C:\Windows\system32\dxgi.dll" ...
07/03/2015 16:39:00,909 [3416] | INFO  | > Found 3 match(es). Installing ...
07/03/2015 16:39:00,909 [3416] | INFO  | > Installed 3 hook(s).
07/03/2015 16:39:01,548 [3384] | INFO  | Redirecting 'CreateDXGIFactory1({7B7166EC-21C7-44AE-B21A-C9AE321AE369}, 0000000036B03970)' ...
07/03/2015 16:39:01,642 [3416] | INFO  | Redirecting 'RegisterClassExW(000000000013C540)' ...
07/03/2015 16:39:01,642 [3416] | INFO  | > Adding 'CS_OWNDC' window class style flag to 'Dragon Age: Inquisition'.
07/03/2015 16:39:01,728 [3384] | INFO  | Redirecting 'D3D11CreateDevice(000000000609A270, 0, 0000000000000000, 128, 00000000361EF6A0, 1, 7, 00000000361EF698, 00000000361EF690, 00000000361EF6A8)' ...
07/03/2015 16:39:01,728 [3384] | INFO  | > Passing on to 'D3D11CreateDeviceAndSwapChain':
07/03/2015 16:39:01,728 [3384] | INFO  | Redirecting 'D3D11CreateDeviceAndSwapChain(000000000609A270, 0, 0000000000000000, 128, 00000000361EF6A0, 1, 7, 0000000000000000, 0000000000000000, 00000000361EF698, 00000000361EF690, 00000000361EF6A8)' ...
07/03/2015 16:39:01,729 [3384] | WARN  | > 'D3D11CreateDeviceAndSwapChain' failed with 'DXGI_ERROR_UNSUPPORTED'!
07/03/2015 16:39:01,729 [3384] | INFO  | Redirecting 'D3D11CreateDevice(000000000609A270, 0, 0000000000000000, 128, 00000000361EF408, 1, 7, 00000000361EF698, 00000000361EF6A0, 00000000361EF6A8)' ...
07/03/2015 16:39:01,729 [3384] | INFO  | > Passing on to 'D3D11CreateDeviceAndSwapChain':
07/03/2015 16:39:01,729 [3384] | INFO  | Redirecting 'D3D11CreateDeviceAndSwapChain(000000000609A270, 0, 0000000000000000, 128, 00000000361EF408, 1, 7, 0000000000000000, 0000000000000000, 00000000361EF698, 00000000361EF6A0, 00000000361EF6A8)' ...
07/03/2015 16:39:01,737 [3384] | INFO  | Redirecting 'IDXGIFactory::CreateSwapChain(0000000006044DF0, 0000000006085840, 00000000361EF7A0, 0000000036B07970)' ...
07/03/2015 16:39:01,740 [3384] | INFO  | Recreated effect environment on runtime 0000000037CD1850.
07/03/2015 16:39:02,047 [7848] | INFO  | Redirecting 'IDXGISwapChain::ResizeBuffers(000000000604EB50, 3, 2560, 1440, 28, 2)' ...
07/03/2015 16:39:02,051 [7848] | INFO  | Recreated effect environment on runtime 0000000037CD1850.
07/03/2015 16:39:02,054 [7848] | INFO  | Redirecting 'IDXGISwapChain::SetFullscreenState(000000000604EB50, 1, 0000000003B77EE0)' ...
07/03/2015 16:39:03,656 [7848] | INFO  | Loading effect from "D:\Games\Dragon Age Inquisition\Sweet.fx" ...
07/03/2015 16:39:04,154 [7848] | INFO  | > Successfully compiled effect.
Last edit: 9 years 1 month ago by Bishi.

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  • Raiden
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9 years 1 month ago #2 by Raiden Replied by Raiden on topic Dragon Age Inquisition crashing on startup
first use it without reshade and see if its working or not
and if its not working then i don't think that reshade is a problem
see if theres any software interfering with it
and respond to me

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  • Bishi
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9 years 1 month ago - 9 years 1 month ago #3 by Bishi Replied by Bishi on topic Dragon Age Inquisition crashing on startup
Yes of course it works just fine without reshade. There are no other overlays or things that i can see would be interfering on a graphical level. Literally everything is closed that can be.
Last edit: 9 years 1 month ago by Bishi.

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  • Raiden
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9 years 1 month ago #4 by Raiden Replied by Raiden on topic Dragon Age Inquisition crashing on startup
so what kinds of settings u are using for dragon age inquisition
means kinds of graphical effects are u using
and u have to use dxgi of 64 bit .
and if u are not the do it ASAP

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  • Bishi
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9 years 1 month ago - 9 years 1 month ago #5 by Bishi Replied by Bishi on topic Dragon Age Inquisition crashing on startup
So, I was using the command line -GameTime.MaxSimFps 60 -GameTime.ForceSimRate 60+ as DA:I has an issue with choppy cutscenes and this helps to smooth it out. If i remove these lines, or change them to 144 it seems to run more consistently but still only 1/10 times

Happens with both NVIDIA drivers 347.52 instead of 347.71, with .52 the game does occassionally start and I can play for a while but it seems to occasionally crash when transitioning/loading new areas. :| No problems at all when I remove Reshade
Last edit: 9 years 1 month ago by Bishi.

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  • Imouto
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9 years 1 month ago #6 by Imouto Replied by Imouto on topic Dragon Age Inquisition crashing on startup
Any updates on this? I also have this problem and I basically get the same log, game works fine when ReShade is removed.

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  • kgonepostl
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9 years 1 month ago #7 by kgonepostl Replied by kgonepostl on topic Dragon Age Inquisition crashing on startup
Try booting the game up in window mode................I have a feeling you MIGHT have the same bug as me. Set the game to windowed mode and see if that fixes it.
The following user(s) said Thank You: Imouto

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  • Imouto
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9 years 1 month ago #8 by Imouto Replied by Imouto on topic Dragon Age Inquisition crashing on startup
Your fix seems to work when I start the game up for the first time but after that, the only way I get it to work again is by deleting the "dxgi.log" file so ReShade thinks it's starting for the first time and that message pops up. Not sure why this works but it does.

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  • kgonepostl
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9 years 1 month ago #9 by kgonepostl Replied by kgonepostl on topic Dragon Age Inquisition crashing on startup

Imouto wrote: Your fix seems to work when I start the game up for the first time but after that, the only way I get it to work again is by deleting the "dxgi.log" file so ReShade thinks it's starting for the first time and that message pops up. Not sure why this works but it does.


Let me guess you're using an nvidia card in a laptop right?

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  • crosire
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9 years 1 month ago - 9 years 1 month ago #10 by crosire Replied by crosire on topic Dragon Age Inquisition crashing on startup
Does it work in windowed mode then too?
Deleting the log does nothing else then forcing the messagebox to show, but this messagebox forces the game to pause until you hit yes. This gives other overlays/injectors time to hook, because ReShade didn't do that at this point yet. I'd suggest you check if any overlays etc. are enabled.
Last edit: 9 years 1 month ago by crosire.

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  • Bishi
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9 years 1 month ago #11 by Bishi Replied by Bishi on topic Dragon Age Inquisition crashing on startup
Windowed mode didnt fix it for me

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  • Imouto
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9 years 1 month ago - 9 years 1 month ago #12 by Imouto Replied by Imouto on topic Dragon Age Inquisition crashing on startup

kgonepostl wrote:
Let me guess you're using an nvidia card in a laptop right?


I am using Nvidia cards but I'm on a desktop, they are GTX 680s .

crosire wrote: Does it work in windowed mode then too?
Deleting the log does nothing else then forcing the messagebox to show, but this messagebox forces the game to pause until you hit yes. This gives other overlays/injectors time to hook, because ReShade didn't do that at this point yet. I'd suggest you check if any overlays etc. are enabled.


Without windowed mode it only starts 1/10th of the time but in order to try I have to delete the log file otherwise it won't work at all but when I have it in windowed mode it seems to work all the time (so far at least) but I still need to delete the log file. I'll check for any overlays and report back.
Last edit: 9 years 1 month ago by Imouto.

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  • kgonepostl
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9 years 1 month ago #13 by kgonepostl Replied by kgonepostl on topic Dragon Age Inquisition crashing on startup
Hmm..............I have a hypothesis I want you to try. Try using 10.0 since it uses a different hooking process it MIGHT fix the problem. Download is here:

www.dropbox.com/sh/8m3g8rmjt1ds8ws/AADWz....0%20Preview.7z?dl=0

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  • Imouto
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9 years 1 month ago - 9 years 1 month ago #14 by Imouto Replied by Imouto on topic Dragon Age Inquisition crashing on startup
So I checked and it turns out I had fraps running, I guess I never realized this counted as an overlay. Fraps seems to be the reason for the crashing instantly when I still had the log file but the game would just crash later rather than instantly when I start it up without deleting the log file. I tried using version 10.0 but I still have the same crashing problem but the difference is, with this version the "windowed mode fix" doesn't work, it always crashes, even when I delete the log file. [strike]So, it seems the only way I can get it to work consistently is to start it up in windowed mode and also delete the log file so the ReShade message pops up.[/strike]

Edit: So, for whatever reason the windowed mode fix has stopped working for me and it's back to working every 1/10 times.

Edit 2: So I went back to testing version 10.0 again and it seems to start every 1/10 times too but also whenever I try to switch back to full screen after I launched in window mode it instantly crashes, this does not happen with the new version.
Last edit: 9 years 1 month ago by Imouto.

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  • kgonepostl
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9 years 1 month ago #15 by kgonepostl Replied by kgonepostl on topic Dragon Age Inquisition crashing on startup
Have you posted your log file already? Probably a good idea to post your log file if you haven't so Crosire can hopefully create a fix in the future versions

I would suggest that youshould open task manager and kill every process you aren't using and see if Dragon Age loads sweetfx fine. If it loads fine after you've killed all the process' then a program messing with sweetfx.

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  • Imouto
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9 years 1 month ago #16 by Imouto Replied by Imouto on topic Dragon Age Inquisition crashing on startup
Here's my log file:

Warning: Spoiler!



When you say "sweetfx" do you mean ReShade or are talking about something else?

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  • kgonepostl
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9 years 1 month ago - 9 years 1 month ago #17 by kgonepostl Replied by kgonepostl on topic Dragon Age Inquisition crashing on startup
When I said sweetfx I was referring to reshade ;)

Btw, I'm not 100% sure, but you may have to post a ".Tracelog" as well. Simply rename the log from .log to .tracelog, run the game, exit the game, copy and paste the contents from the .tracelog on pastebin and link your pastebin link here.

You have to use pastebin. If the tracelog is too large for pastebin then upload the .tracelog somewhere and give us a link to your .tracelog file.
pastebin.com/


Crosire do you see something that you can fix here?
Last edit: 9 years 1 month ago by kgonepostl.

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  • Imouto
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9 years 1 month ago #18 by Imouto Replied by Imouto on topic Dragon Age Inquisition crashing on startup
Oh okay, yeah I've tried doing it with ReShade, sadly it still crashes.

Here's my tracelog:
1drv.ms/18FoAhC

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  • crosire
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9 years 1 month ago - 9 years 1 month ago #19 by crosire Replied by crosire on topic Dragon Age Inquisition crashing on startup
Dragon Age: Inquisition is confirmed to be working, so the only thing I can imagine is that you still got something else running in the background that interfers, ReShade itself throws no errors in those logs. That may be some other injector, it may be other tool hooking Direct3D, another overlay, forced driver AA, ... Also make sure you are running latest Visual C++ 2012 redistributable, another user had issues with Dragon Age Origins, where the redistributable installation got corupted somehow, a reinstallation of it fixed things.
I'll go through the D3D11 hooks again, trying to narrow it down, but I don't understand why it works for some and for some it doesn't other than because of obvious overlay interference.
Last edit: 9 years 1 month ago by crosire.

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  • Imouto
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9 years 1 month ago #20 by Imouto Replied by Imouto on topic Dragon Age Inquisition crashing on startup
I did some testing and it seems to work flawlessly on my computer with a brand new install of windows 7, but with a brand new install of windows 8.1 it has the crashing problem...

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